Send us over an email with as much information as possible. The more information included the more accurate the estimate will be. Please include the following if you can:

• Vector logo/design 

• Style, color, material and quantity of the items 

• Preferred decoration method (screen printing, embroidery, heat press, etc.) 

• Any other additional information/questions you may have

Absolutely!  You can even mix and match most items. It doesn’t have to be the same style or color!

Our standard turnaround time is 10-12 business days once mock ups are approved and a 50% deposit has been paid.  Larger orders may have a longer turnaround time.

Due dates are really important to us. If you have a specific date that you must have your product in hands please let us know.

Promotional Product turnaround times may vary. Please ask your sales rep about your specific items turnaround time.

We recommend ordering your items through us since we know how the items will react to the decorating process but you can provide your own. We do require a Customer Supplied Waiver form to be signed and there is a sorting/handling fee of $1.00/item. Please ask for any further details.

All orders are final once deposit has been paid and mockup approved. If a cancellation is made it must be made within 24 hours of approval.  If order is cancelled you will be subject to a 30% restocking fee plus a partial payment covering any service already provided. Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. 

We require a 50% deposit before anything will go into production and payment in full before orders can be picked up or shipped out.

Artwork must be paid in full before artwork will begin. 

Lotus Designs will not infringe on trademarked or copyrighted artwork. If you bring artwork or logos to us, you must warrant that the subject matter to be printed is not copyrighted by a third party. You also recognize that subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction to support these warranties, you agree to indemnify and hold harmless for all liability, damages and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided. If your order has copyrighted materials, you must provide written authorization documentation.